The Dictionary
Our quarterly feature focusing on your definitions of service.
The following excerpts are from letters we recently received that explain the way all of us at Arizona Federal are committed to providing service for the way you define it:
How do I begin to thank you for all your help? Lorraine James [in Payment Processing Services] definitely went above and beyond in her efforts to get our loan paid. A title company was causing a lot of stress in our lives until she took over. I know it wasn’t even her department, but she jumped right in and handled it. I also appreciate all the other Arizona Federal employees that helped. You guys are truly the old style bankers that will do anything they can to help their customers.
- J. & B. Helmick, Phoenix, AZ
I’m writing this letter in regards to Robert Blake [Downtown branch]. As a customer, it’s not often that I get a chance to write a letter of this nature, but I felt it was necessary and long overdue!
Since my first meeting Mr. Blake in June, he has proven that I’m more than just an account number by providing excellent customer service. He even knows me by name! [In many situations], Mr. Blake has gone beyond the call of duty. His professionalism, attention to detail, problem solving and quick responses to my questions are a definite reflection of Arizona Federal as a whole.
I’m glad that I can boast that I’m a member of one of the finest credit unions in Arizona, and it is because of financial services consultants such as Mr. Blake that make this statement possible.
- P. Tate-White, Phoenix, AZ
Do you have a service story to share?
Mail it to: Arizona Federal
Attn: Marketing Dept./Service Legends
P.O. Box 60070
Phoenix AZ, 85082
Fax it to: (602) 683-1946
Or email it to:kristin.leabo@azfcu.org
Subject: Marketing/Service Legends.
Please include your account number and daytime telephone number.
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